Decision details

Resolved that Executive:

·         Notes the petition and resolves to continue to ensure that the Council complies with the intent of its policy framework in income collection.

·         Aims for the Council to provide the best possible customer experience, and recently published its Customer Charter, which details the service levels it aspires to provide. It also explains what recourse is available to individuals or businesses who feel these have not been met. This would include those individuals or businesses who believe that they have been charged incorrectly or have been charged where no charge should have been levied. It is not the Council’s intention, nor will it be policy, to issue and collect charges that are incorrect or are not chargeable if appropriate procedures and form completion have been properly undertaken.

This decision is eligible to be ‘called-in’.  However, if the decision has not been ‘called-in’ by 5.00pm on 14 July 2023, then it will be implemented.